For those of you who’ve been through an implementation process, what’s one tip, tactic, or lesson learned that really helped move the needle and drive progress forward?
All great comments, @KevinPeters , @Brittany.Dodson and @samehtalat! One thing that worked well for us was having SMEs withing each operating group or division who could help support training and respond to end user questions before coming to the implementation team or IT. The groups that had the most success were the ones that had people with both solid project controls experience and field experience as their SMEs because they understood how to use InEight well and they also understood the project processes that InEight is required to support. They helped us distinguish between end user training issues and product limitations that required my team to either submit bug fixes or enhancement requests to InEight.
Absolutely agree! I would also add, training sessions don't always have to be before roll out. As releases are deployed and organizations are hiring folks, I recommend refresher trainings. We are currently in the process of doing that now.
In my experience, people often resist change—not just in the workplace, but in everyday life as well. New changes tend to push individuals out of their comfort zones, which can lead to hesitation or even opposition. To overcome this, it's essential to help them feel comfortable and show how the changes will actually reduce stress and save time. One of the most effective tools I've used is training sessions. They provide clarity, build confidence, and ease the transition. I've found them to be highly successful in gaining buy-in and smoothing the implementation process.
GREAT lessons @Brittany.Dodson!!
Two things come to mind immediately. I cannot agree with @Brittany.Dodson enough on communication; communicate early, often and over and over, again and again. I don’t believe there’s there could be too much communication. The second thing is not to assume that your audience has grasped the “what’s new” and are “bought in” like you are in the process!
Lesson learned for me personally is - there is never too much communication. If you think you aren't doing enough, you probably aren't and if you think you are saying too much, you are definitely not. In our instance, we (implementation team) had been in the system for quite awhile before deploying it and although we did the necessary training (through InEight and us), communication plans, etc. at the end of the day they knew nowhere near what we did and it was literally a foreign language to them. In some areas of our business we have been live for almost 9 months and still struggle with the communication because people can only interpret what you are saying based on what they know. And although it is really important to bring those use cases into conversations so you can communicate with them accurately, it is hard to do that with each individual.
Also, give everyone grace - although change is necessary, it is hard.
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