How Have You Leveraged Champions and Leadership to Drive InEight Adoption?

Question

The right champions and leadership support can go a long way in driving adoption.

How have you leveraged internal champions or executive sponsors to support your rollout?

What strategies worked well and what would you do differently next time?

Brittany.Dodson · Answer

For our InEight rollout, we were very intentional about layering support rather than relying on a single “champion” role. We identified functional SMEs by process area and engaged them early through hands‑on working sessions and targeted SME trainings. These SMEs helped validate real project scenarios, influenced standardization decisions, and acted as credible peer advocates during rollout. In parallel, we had visible executive sponsorship that reinforced expectations, removed roadblocks, and clearly positioned InEight as a core operating tool—not an optional system. Just as importantly, we gave champions air cover — leadership backed standardization decisions even when they required behavior change in the field.

What worked well was treating champions as co‑owners, not just trainers. Scenario‑based engagement and leadership reinforcement helped drive adoption and trust, while clear escalation and feedback loops kept momentum going.

Next time, we would formalize champion roles earlier, expand the bench to reduce reliance on a few key individuals, and introduce structured change management sooner. We’d also more tightly embed adoption metrics into regular leadership routines to sustain momentum post‑go‑live.