Question

When folks in your org need help with InEight, have encountered a bug, need assistance of any kind - who do they go to? What does that internal team look like? Do you have support broken out by module/function? By business group? Where in your organization do they fit it?

samehtalat · Accepted Answer

Hi @Pam.Magee

When someone in our organization needs help with InEight—whether it's a bug, a functionality question, or general assistance—they typically reach out to the designated Subject Matter Expert (SME) for that module. Each SME is well-trained and has extensive hands-on experience with their respective area of InEight, allowing them to provide targeted support quickly and effectively.

Support is generally structured by module, so users know exactly who to contact based on the function they’re working in. If the SME is unable to resolve the issue internally, they escalate it by raising a ticket with InEight’s global support team. This ensures that more complex or system-level issues are addressed promptly and with the backing of the broader InEight technical team.